Privacy Policy

This privacy policy discloses the practices for Incinque to protect privacy for users of its Service.

From herein, the "Service" is defined as the user support services owned and operated by Incinque Submitting your information on our website constitutes acceptance of this privacy Policy.

INFORMATION COLLECTION AND USE:

Incinque is the sole owner of the information collected through the web site/phone/e-mail. We will not share this information to others in ways different from what is disclosed in this policy.

a) Personal Information: Incinque will use your contact information to contact you regarding the product and/or services you have requested. This may include re-registration/renewal notifications, special offers, and surveys on improving our service. During registration user needs to give user contact information (which includes First and Last name, E-mail, Postal or physical address, etc.)
b) Payment Information: We will collect credit card information, and other payment information necessary to complete a payment from user at the time of customer registration. Incinque may use a third party to process and verify credit cards for billing purposes. Incinque might require to share user name, credit card number, valid date of card and billing address with the credit card processing company. While processing a payment transaction, Incinque will also keep information regarding the amount of the payment and other transaction data. We accept payments from our clients in USD and CAD.
c) Computer Information:

i) Subscribed Computer: We may also require information related to your computer. This may include: information about the purchase date of your system, type of computer, identification number, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. This information is required to provide IT support to you
ii) Diagnostic Tool: Incinque online diagnoses application may collect information about the state of a computer system and the applications on it. We analyze this information to help diagnose and solve computer problems. This will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
d) Live Help Session Records: Incinque reserves the right to monitor on-line and off-line sessions between user and a IT Support Executive for quality control of the Service provided to the Customer by IT Support Executive. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to help in resolution of disputes and/or potential complaints.
e) Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
f) Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
g) Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.
h) Surveys & Contests: From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. The requested Information may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the Incinque service.
i) Online Policy for Children: Any part of our website is not structured to attract anyone under the age of 13. Consistent with the Children's Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

SECURITY:

This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

SUPPLEMENTATION OF INFORMATION:

In order for this toolbar to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.

a) Special Offers: We send all new members a welcoming e-mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and newsletters.
b) Correction/Updating Personal Information: If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
c) Notification of Changes: Incinque reserves the right to update this privacy Policy at any time by posting changes online without notice to you. The most current version of the privacy Policy can be reviewed by clicking on the "privacy Policy" hypertext link located on our web site http://incinque.com. It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.
d) Opt-out Provision: Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at contact@incinque.com.
e) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.